Website Privacy Policy
The Office of Dr. Jaclyn Tolentino | Tolentino Medical Corporation
Effective / Last Updated: September 25, 2026
This Website Privacy Policy explains how Tolentino Medical Corporation (“Tolentino Medical,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit drjaclyntolentino.com or interact with public-facing forms and features on the website (the “Website”). This policy applies to Website information. It is separate from our HIPAA Notice of Privacy Practices, which describes how we use and disclose protected health information in connection with patient care.
Important: The public Website, ordinary email, social media, and general contact forms are not intended for confidential medical communications or emergencies. Established patients should use the Practice’s designated secure patient portal for sensitive medical information. Secure portal messaging is intended for non-urgent communication during designated practice hours. For medical emergencies, call 911 or seek emergency medical care rather than relying on Practice messaging or availability.
1. Information We Collect
Depending on how you use the Website, we may collect the following categories of information:
- Information you provide directly, such as your name, email address, telephone number, current/former patient status, and information you choose to include in an inquiry, waitlist, newsletter, or other public-facing form.
- Technical and usage information, such as IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, and date/time information generated by standard website and server logs.
- Cookie and similar technology information used to operate the Website, remember preferences, maintain security, measure Website performance, and, where enabled, understand Website traffic and engagement.
- Information generated when you follow a link from the Website to a third-party service, such as a patient portal, enrollment/payment platform, scheduling service, newsletter platform, or other external service. Information you provide directly to those services is also governed by their own privacy terms and, where applicable, our HIPAA Notice of Privacy Practices.
2. Health Information and the Public Website
Please do not submit detailed medical histories, diagnoses, laboratory results, prescriptions, photographs of medical conditions, or other sensitive health information through a general Website form or ordinary email unless we specifically instruct you to do so through a secure method. Information that becomes part of a Tolentino Medical patient record will be handled in accordance with the Practice’s Notice of Privacy Practices, HIPAA, and applicable federal and state privacy laws.
3. How We Use Information
- Operate, maintain, secure, and improve the Website.
- Respond to inquiries and requests you submit.
- Manage waitlists, prospective-patient communications, scheduling or enrollment-related communications, and other requested services.
- Send newsletters, educational updates, event information, or other communications when you have requested or agreed to receive them.
- Understand Website performance and usage, troubleshoot technical issues, and protect against fraud, abuse, or security threats.
- Comply with legal obligations, enforce our terms, and protect the rights, safety, and property of Tolentino Medical, our patients, Website visitors, and others.
4. How We Disclose Information
We may disclose Website information in limited circumstances, including:
- To service providers that support website hosting, security, forms, communications, analytics, scheduling, enrollment, payment processing, or other business functions, subject to appropriate contractual and privacy obligations.
- To professional advisers, regulators, law enforcement, courts, or other parties when disclosure is required or permitted by applicable law or reasonably necessary to protect legal rights or safety.
- In connection with a merger, reorganization, sale, financing, or transfer involving the Practice, subject to applicable legal protections.
- With your direction or consent.
We do not sell personal information collected through the Website for money. If our use of any advertising or analytics technology is considered a “sale” or “sharing” under an applicable privacy law, we will provide any legally required notice and choice mechanism.
5. Cookies, Analytics, and Online Tracking
The Website may use cookies and similar technologies that are necessary for operation and security and, where enabled, technologies that help us understand Website usage and performance. You can control many cookies through your browser or device settings. Because browser-based “Do Not Track” signals are not interpreted consistently across the Internet, the Website may not respond to every DNT signal. We will honor legally recognized opt-out preference signals where applicable and technically supported.
Third parties that provide website, analytics, embedded-content, or similar services may collect information through their technologies when those services are present on the Website. Their handling of information is governed by their own privacy practices.
6. Communications and Marketing Choices
You may unsubscribe from non-clinical marketing or newsletter emails by using the unsubscribe mechanism in the message or by contacting us. Transactional, administrative, clinical, or legally required communications may still be sent when appropriate.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, network, or method of electronic transmission can be guaranteed to be completely secure. For sensitive medical communications, use the secure patient communication methods designated by the Practice.
8. Data Retention
We retain Website information for as long as reasonably necessary for the purposes described in this policy, to provide requested services, maintain business and security records, comply with legal obligations, resolve disputes, and enforce agreements. Clinical records are retained under separate medical-record retention requirements.
9. Your Privacy Choices and Requests
Depending on applicable law and the type of information involved, you may be able to request access to, correction of, or deletion of certain personal information collected through the Website. You may also ask questions about our privacy practices or available choices. We may need to verify your identity before acting on a request. Rights concerning medical records or protected health information are described separately in our Notice of Privacy Practices.
10. California Privacy Disclosures
California law requires commercial websites that collect personally identifiable information from California consumers to make certain privacy disclosures. This policy identifies the categories of information we collect, the types of parties to whom information may be disclosed, how we use online tracking technologies, how to contact us about your information, and the effective date of this policy.
Certain California privacy laws may provide additional rights depending on whether a business meets the law’s applicability thresholds and on the type of information involved. Medical information and protected health information may also be subject to separate federal and California health-privacy laws.
11. Children’s Privacy
The public Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through public Website features without appropriate authorization. Information concerning a minor patient provided in connection with medical care is handled under applicable health-privacy and consent laws.
12. Third-Party Websites and Services
The Website may link to third-party websites or services. A link does not mean that Tolentino Medical controls or is responsible for the third party’s privacy or security practices. Review the privacy terms of any external service before providing information to it.
13. Changes to This Policy
We may update this Website Privacy Policy from time to time. When we make material changes, we will update the effective or “Last Updated” date and provide any additional notice required by law. The version posted on the Website is the current version.
14. Contact Us
| Privacy ContactPrivacy Officer Tolentino Medical Corporation (310) 736-1240 support@drjaclyntolentino.com | Mailing Address8601 Lincoln Blvd., Suite 180 PMB 249 Los Angeles, CA 90045 |